Customer Service Executive

Customer Service Executive

Salary: £25,500 + Benefits

Location: Central Guildford, Surrey

Days: Monday to Friday

Shifts: 7am-4pm, 9am-6pm, 1pm-10pm

Are you a tech-savvy, motivated individual ready to launch your career? We're on the hunt for enthusiastic self-starters to join our Customer Support Team. No experience? No problem — if you’ve got the right attitude, my client are willing to offer full support and training to ensure that you excel in this role.

About the Role:

As part of a growing Customer Experience team, you’ll support one of our largest partner accounts by:

Managing a dedicated support email queue

Providing tailored technical assistance, on behalf of a partner

Using screen-sharing tools to troubleshoot and understand customer setups

Processing service and product upgrades

Ensuring every customer receives VIP-level support

Collaborating with the Product Team by sharing valuable customer feedback

What We’re Looking For:

A confident communicator with a passion for tech

A quick learner with a can-do attitude

Someone who’s ready to work hard and grow fast

No prior experience necessary — just bring your curiosity and drive!

Why Join Us?

Supporting 250,000+ users and hundreds of millions of business calls

Clear path for career progression — you get out what you put in

A vibrant and supportive office environment in central Guildford

Perks & Benefits:

Company laptop

Private healthcare & pension scheme

Free fresh fruit, soft drinks & great coffee

Regular social events & a run club