Customer Service Executive

Your new company
A leading manufacturing company are seeking to recruit a Customer Service Executive on a permanent full-time basis to support their internal Sales Team. The company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high quality customer service.
Working pattern for this role is 08:30am - 5pm Monday to Friday, with an hour's lunch break, However, can be flexible around this and can offer hybrid working when required and agreed.

Your new role
As Customer Service Executive you will be expected to support the internal sales and office team, receiving and processing customers orders.

• Supporting the commercial team by providing excellent customer service
• Providing customers with documentation requested
• Updating the system with customer information
• Responding to customer enquiries
• Raising customer orders and sending customer order acknowledgements
• Raising customer trials & making samples
• Raising customer complaints and consulting with the commercial team
• Monitoring the sales departments open complaints task and ensuring they are completed to a timely manner
• Attending NCR meetings weekly
• To schedule regular customer service review meetings with existing business
• Ensuring all customer finance queries are resolved by liaising with the Finance team and attending credit control meetings
• Communicating courteously over the telephone and via e-mail with customers
• Attend training required to further develop skills and knowledge

What you'll need to succeed
In order to be successful in securing this position, you must have excellent verbal/ written communication skills and have a pleasant, friendly tone over the phone to clients and customers, and overall have a good team work ethic.
You must have the ability to multitask, prioritise and manage time effectively and a good understanding of technical and IT skills, particularly when it comes to database management and spreadsheets, whilst also possessing an eye for attention to detail.

What you'll get in return
In return, you will be paid a competitive annual salary from £25,000 - £27,000 depending on experience and will be joining a successful growing business during an exciting period.

• Along with 32 days annual leave which increases year on year and the opportunity to buy 10 more annual leave days.
• Free on-site parking,
• Hours of work are flexible, all options will be considered
• Life insurance of £30k after qualifying period
• Company sick pay after qualifying period
• Employee assistance program
• Cycle to work scheme
• Free Parking on site
• Company bonus scheme
• Career progression and development opportunities

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