Customer Service Executive

Job Title: Customer Service Advisor
Location: Hull (Fully Office-Based)
Salary: £26,000 – £28,000 (DOE)
Hours: 40 hours per week, 5 days between Monday and Sunday
Shift Pattern: Consecutive day shifts between 7:00am – 6:00pm (8-hour shifts)

About the Role
We are recruiting a Customer Service Advisor to join the customer service team of an international supply chain organisation based at their Hull office. This is a fantastic opportunity for a bubbly, people-focused individual who thrives in a fast-paced environment and enjoys delivering excellent customer experiences.

Working within a supportive and collaborative team, you’ll be the first point of contact for customers—resolving queries, processing information, and supporting compliance-related activities within the logistics and supply chain process.

Key Responsibilities

• Provide friendly and professional support to customers via phone and email

• Handle inbound enquiries, resolve issues and ensure customer satisfaction

• Accurately process customer information and update internal systems

• Support customs compliance by following internal procedures and documentation requirements

• Work closely with internal teams including logistics, sales, and compliance

• Maintain a positive and proactive attitude throughout busy shifts

Key Requirements

• Previous experience in customer service (ideally in supply chain, logistics, or similar sectors)

• Excellent communication and interpersonal skills – confident and approachable

• Strong attention to detail and ability to follow processes accurately

• Comfortable working to shift patterns and in a fast-paced, team-based environment

• Able to use internal systems confidently (full training provided)

How to Apply
If you’re a people person who enjoys variety and working as part of a growing supply chain team, we’d love to hear from you. Apply today or get in touch for more information.