Customer Service Executive

• Monday to Friday!
• Hybrid working
• Great team culture!

A leading company in the consumer goods sector is seeking a confident, customer-focused Customer Service Executive to join its busy, friendly team.

This is an exciting opportunity for someone with excellent communication skills and a passion for delivering high-quality service to both retail partners and direct customers.

Working as part of a small and supportive team, you’ll be the first point of contact for all product-related queries and post-purchase support, helping ensure an outstanding customer experience from start to finish.

Key Responsibilities:

• Responding to product-related enquiries via phone and email within agreed KPIs (from both retailers and end customers).
• Handling verbal and written complaints with professionalism and empathy.
• Managing after-sales and warranty queries, including processing returns, refunds, and replacements.
• Logging customer interactions, updating order records, and escalating issues to relevant internal departments.
• Entering orders, checking product availability and pricing, and processing payments when required.

Skills & Experience:

• Strong verbal and written communication skills, with a friendly and professional telephone manner.
• Ability to stay calm under pressure, multitask, and manage a busy and varied workload.
• High attention to detail, with excellent spelling and grammar.
• Tech-savvy and confident navigating CRM systems (Merlin experience is a plus).
• A proactive team player with the ability to work independently and liaise effectively between departments.

This role is office-based for the first six months. Upon successful completion of your probationary period, a hybrid working model will be introduced — typically three days in the office, two from home. Plus other awesome company benefits! Apply Today!