Customer Service Executive

Customer Service Executive Salary £26,000 Newcastle Upon Tyne NE11 0RU

Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions provider, at the forefront of technological innovation in the North East!

Benefits of being a Customer Service Executive:

• Weekends Off: Embrace a work-life balance with absolutely no weekend work.
• Training Excellence: Dive into fully paid training and an ongoing development program to keep your skills sharp and your career on the rise.
• Earning Potential: A very competitive basic salary based on your experience.
• Limitless Growth: Ride the wave of our yearly growth, offering boundless opportunities to elevate your career.
• Time Off Benefits: Enjoy competitive holiday entitlement, and here's the cherry on top – paid holiday on your Birthday!
• Wellness Perks: Pedal into health with the Cycle to Work scheme, ensure your child's care with the Childcare Voucher scheme, and plan for the future with our Company Pension scheme.
• Free Parking: Park your worries aside with the added perk of free parking.

Customer Service Executive Role and Responsibilities:

• Investigate and respond to customer queries, utilising our advanced CRM system
• Provide quotes for small projects and adjust service contracts as needed
• Identify recurring issues, collaborating with the service delivery manager to prevent recurrence
• Ensure customers receive top-notch service quality, measuring and analysing customer feedback
• Conduct meetings with new customers, guiding them through the onboarding process
• Communicate extensive product and service information effectively to customers
• Conduct surveys and compile reports based on customer feedback on products and services
• Resolve customer complaints and queries with efficiency and professionalism
• Identify potential leads for the Sales Team

Required skills of a Customer Service Executive:

• Exceptional communication skills
• Minimum 2 years customer service experience
• Valid driving license and own vehicle:
• Excellent interpersonal skills: Forge connections effortlessly, making every interaction memorable.
• Strong organisational and multitasking abilities: Juggle tasks with finesse and maintain impeccable organisational skills.

At Smart IT, we don't just follow trends; we set them. Join us, and be a part of a company that values innovation, fosters professional development, and rewards excellence. Be a key player in a company that's making waves, seize this opportunity and APPLY TODAY WE WANT TO SPEAK TO YOU!