Customer Service Executive

Our successful engineering client in Caerphilly are recruiting for a Customer Service Executive to join them on a permanent basis.

This is an exciting opportunity to join a highly respected and people focused company with lots of opportunities to establish as successful career.

The Customer Service Team provide customers with point of contact services including initial receipt and handling of sales, product, technical and order enquiries and delivering customers with a first class customer experience.

What you'll be doing:

• Provide accurate information to customers on products, prices and lead times.
• Process 'Quick Quotations' for customers, negotiating project prices where required in line with project pricing strategy and suggesting appropriate products.
• Take every opportunity to turn an enquiry into an order and up sell additional products.
• Provide excellent customer service by being always helpful and courteous.
• Work in a spirit of co-operation with all colleagues to achieve team goals and targets.

What we're looking for:

• Enthusiastic about customer needs and able to work well under pressure.
• Positive approach and receptive to developing new ideas.
• Experience of working in a customer orientated, fast-paced service environment.
• Good negotiation and influencing skills.
• Good organization and time management skills.
• Highly detailed in approach, with good problem-solving skills.
• Good people, verbal and written communication skills.
• IT confident, with working knowledge of Microsoft Word/Excel.
• A good standard of English literacy and Mathematics (GCSE or equivalent).
• NVQ Level 2 and 3 Customer Service training or similar.

Salary & Benefits:

Salary will start at £25,750, rising to £26,780 on completion of probation, and on hitting objectives.

Benefits include 25 days holiday per year plus bank, Pension matched up to 8%, Life Assurance (3 x base salary), Sharesave scheme.

Hours are Monday to Friday 9am - 5pm (with a 4pm finish on a Friday!).