Customer Service Executive

Summary

Working for a family run business. This is a great opportunity to be part of a fast-growing organisation, working within a friendly, supportive team.

The ideal candidate for this role will be a proactive and customer-focused individual with excellent communication skills and a positive attitude. They should be able to work efficiently in a fast-paced environment, demonstrating strong problem-solving abilities and a willingness to take on additional responsibilities as needed. Adaptability and teamwork are essential, ensuring smooth operations even in the absence of other team members.

For the right candidate there is an opportunity to progress to Team Leader.

The company is in a very lovely rural setting therefore, candidates must be able to drive.

This is a full-time office-based position working Monday to Friday, hours: 8:00 - 17:00 with a 1-hour break.

Key duties & responsibilities

• Leading excellence in customer service
• Ensuring all orders are dispatched same day to warehouse
• Monitor couriers on time deliveries and report any instances to the operations team if required
• Manage the customer service tickets to ensure repairs and services are monitored within your timelines
• Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
• Manage the support, sales, learn inboxes and ensure responses are made within 24hours
• Monitor back orders and ETAs
• Communication with the sales team of operation changes
• Weekly reporting for customer services manager

Required qualifications, knowledge, experience & skills

• IT literate with strong knowledge of Word and Excel
• Excellent telephone manner and communication skills
• Quick and accurate typing skills
• Excellent time management and organisation skills
• Ability to work both on your own and within a team as required
• Excellent problem-solving abilities

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.