Customer Service Executive

What's in it for you?
Early Friday finish | Company bonus scheme | Free on-site parking | Company pension (7%) | 25 days annual leave + bank holidays | Friendly, collaborative environment | Discretionary bonus

Must Haves:

• Solid experience working with Sage 50
• Strong communication and relationship building skills
• A hands-on, proactive attitude
• Confident using Microsoft office
• Organised, detail-orientated and able to manage multiple priorities

Nice to Haves (But Not Dealbreakers):

• Experience in a sales or customer support role (especially in industrial/engineering sectors)
• Familiarity with CRM systems
• A good understanding of industrial products (we'll support you to learn)

So, what will you be doing?

You'll be at the heart of the sales and customer support function, keeping everything running smoothly behind the scenes and making a real difference to customers.

• Nurturing strong relationships with existing customers and helping to grow new business
• Processing customer orders and quotations efficiently and accurately
• Offering expert product advice and guiding customers to the best solution
• Generating and following up on leads and quotations
• Supporting the sales team with pricing, supplier liaison and admin
• Handling customer queries and resolving issues with care and professionalism
• Keeping records up to date using the CRM and Sage 50 software

My client is a well-established, family-owned business with a strong reputation for consistency, quality, and long-standing customer relationships.

They’re looking for someone experienced and dependable who can take ownership of the customer service and sales support function. Someone who values stability, knows how to get the job done, and fits into a steady, professional team.

For IMMEDIATE consideration send your CV to Jade at i2i recruitment today!
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.