Customer Service Executive

Customer Service Executive

• Location: Lancaster
• Hours: Full-time, 37.5 hours per week
• Contract Type: Permanent

About the Role

We are looking for a proactive and detail-oriented Customer Service Executive to join our client’s dynamic team based in Lancaster.

In this role, you will play a key part in delivering exceptional service to our client’s customers, ensuring timely and accurate processing of orders and documentation. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about customer satisfaction and operational excellence.

Key Responsibilities

• Ensure timely despatch of customer orders in line with agreed lead times.
• Maintain accurate records of all order-related information.
• Provide real-time delivery updates via transport providers.
• Accurately complete and manage documentation
• Process and monitor customer orders.
• Set up and maintain new customer accounts.
• Handle a variety of customer interactions including calls, complaints, product enquiries, and order servicing.
• Manage time effectively to meet weekly and monthly deadlines.
• Take ownership of all issues and enquiries related to your assigned customer accounts.

About You – Skills & Experience

• Ambitious, dedicated, and eager to contribute to team success.
• Experienced in a fast-moving customer service role.
• Punctual and willing to go the extra mile.
• Highly organised with excellent attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong numeracy and literacy skills.
• Excellent communication and interpersonal abilities.
• A positive attitude and strong work ethic.

Ready to take the next step in your career?

Apply now and become a vital part of our client’s customer operations team!