Customer Service Executive

Customer Service Representative

Location: Blackpole, Worcestershire

Up to £32K

Job Type: Full-Time, Permanent

Hours: Monday - Friday (occasional Saturdays may be required)

The Role

We are looking for proactive and customer-focused individual to join our Customer Service Team. As a key part of our operations, you will handle inbound and outbound customer interactions, ensuring a seamless experience from booking to service completion. You will work closely with our transport, sales, and operational teams to support our customers solutions.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer enquiries via phone, email, and online platforms.
• Order Management: Process bookings.
• Issue Resolution: Address customer concerns, complaints, and service requests promptly and professionally.
• Sales Support: Assist customers in selecting the right solutions, upselling where appropriate.
• Scheduling & Coordination: Work closely with the transport team to schedule collections and deliveries efficiently.
• Account Management: Support commercial clients by managing ongoing contracts and ensuring service satisfaction.
• Administrative Tasks: Maintain accurate customer records, update CRM systems, and handle payment processing.
• Compliance & Safety: Ensure customers are informed about regulations and safety requirements.

What We’re Looking For

• Experience in customer service.
• Strong communication skills - confident, professional, and able to handle customer interactions effectively.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using Microsoft Office (Excel, Outlook, Word, etc.).
• Problem-solving mindset with a proactive and customer-first approach.
• Team player who can work collaboratively with sales, transport, and operations teams.

Why Join Us?

• Be part of a growing business with career progression opportunities.
• Competitive salary and benefits, including performance-based incentives.
• Full training and development provided to enhance your skills.
• Employee Assistance Programme, including mental health support and career coaching.
• A dynamic, friendly, and supportive team environment.