Customer Service Executive

Our client, an expanding organisation based in High Wycombe, is looking for an experienced Customer Service Executive to join their team.

The CSE is responsible for providing the highest level of service to customers by processing orders, quotes, returns and assisting customers with product information.

It's an exciting and varied role with full training given. The successful candidate will be customer focused, possess excellent communication skills and be highly organised.

Benefits include hybrid working after probation, 25 days holiday increasing by 1 day each year up to 30, company pension and life assurance.

Duties include

• Generates new and repeat business through customer service initiatives
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise
• Provides information regarding availability of in-stock and out-of-stock items
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items
• Researches and expedites customer orders
• Monitors and ensures delivery date and product quality to meet customer requirements

Skills/Experience

• Experience in a customer service role, or equivalent combination of education and experience
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality
• Professional verbal and written communication skills
• Proficient in MS Office
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders
• Strong analytical skills, problem solving and negotiation skills
• Takes initiative

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.