Customer Service Executive

We have a new exciting opportunity for a customer service executive to work for our busy and well-established client based in Stanstead Abbotts. The role offers a salary of up to £24,000. This position is a permanent role and the working hours are 9am – 5pm, Monday – Friday (1 hour lunch break). Benefits include; Holiday entitlement – 24 days per year plus Bank Holidays, Company Pension, Private Health Care, Full Car Membership and benefits. Offering Hybrid working (3 days in the office, 2 days from home) once training has been completed.

As a Customer Service Executive, you’ll be working in a fast-paced environment taking inbound calls from members of the public and clients about products and services. You’ll speak with new or existing customers by phone and email, giving them world-class service.

Responsibilities include:

• Speaking with customers/ clients, offering them support & ensuring they’re aware of all the great benefits they have available to them.
• Building sustainable relationships and trust through open and interactive communication.
• Actively trying to retain customers/ clients where necessary
• Website design using WordPress
• Go the extra mile to achieve increased customer satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Identify Upsell/ Cross Selling opportunities - commission available currently attached to specific products*
• Follow communication procedures, guidelines and policies
• Working towards performance & quality KPIs
• Contributing to your team, reporting into your team leader to help achieve the businesses commercial and customer service
• Ad Hoc Tasks

There may be a requirement to undertake other duties from time to time as reasonably required.

Skills / Targets:

• Experience in providing great customer service
• Someone with a real passion for great conversations and helping others.
• A talent for solving problems and finding the best solutions for customers
• A confident PC user, with an eye for detail and accuracy
• A passion for helping others and delivering first-class customer service
• Great communication skills
• Patience to ensure each customer has a full understanding of the information discussed
• Determination and resilience to see a job through to its conclusion
• Resilience and positivity when faced with challenging situations
• Flexibility to adapt to change and an openness to feedback
• Honesty, integrity and respect for others