Customer Service Executive

Overview
We are seeking a dedicated and enthusiastic Customer Service Executive to join our small, friendly team in Claydon, nr Ipswich, with travel one day a week to Bury St Edmunds.

This role is part time and either part year or full 52 weeks, we can discuss options with the successful candidate.

The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service.

This role involves engaging with parents and third party education customers via phone, email, and face to face to address enquiries, resolve issues, and promote our services effectively.

A strong ability to analyse customer needs and find solutions is important.

Duties

• Respond promptly to customer enquiries through various channels, including phone and email.
• Provide accurate information to parents and third party clients about our tutoring services.
• Assist parents and third party clients with help and information about our centres, costs and tutoring availability.
• Keep our CRM and booking system up to date and accurate.
• Identify opportunities to ensure full availability of tutoring is offered by looking at complex timetables.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Maintain up-to-date knowledge of tutoring skills set, availability and timetables.

Experience

• Proven experience in a customer service role is preferred.
• Strong communication skills with the ability to engage effectively with diverse customers.
• Excellent analytical skills to assess customer needs and provide appropriate solutions.
• If you are passionate about delivering outstanding customer service especially working with children and thrive in a busy environment, we encourage you to apply for this exciting opportunity as a Customer Service Executive.

Hours -38 Weeks per year or 52 weeks per year (21.5 hours per week)

£13.50-£14.50 per hour - holiday pay rolled into pay

Wednesday 12-8 (7.5) - Bury St Edmunds

Thursday 12-8 (7.5) - Claydon

Friday 9-4 (6.5) - Claydon

We particularly encourage applicants to include a relevant cover letter.

Job Types: Part-time, Permanent

Benefits:

• Additional leave
• Company pension
• Flexitime
• Free parking

Ability to commute/relocate:

• Claydon IP6: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Benefits:

• Additional leave
• Company pension
• Flexitime
• Free parking