Customer Service Executive

Summary

Salary: £32,400

Grade: PO

Reporting Line: Customer Service Manager

Contract Type: 12 months FTC, Full time

Location: Cheshire Business Park, CW9 7YL /Hybrid

Closing Date: 16/06/26

What to expect

You will be responsible for assisting retailers once they have been on-boarded with general and technical enquiries. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.

Primary responsibilities:

• Inbound and outbound call activity to both retailers and Engineers assisting with Drop & Collect installs, answering both technical and non-technical questions and completing courtesy calls.


• Prioritise and process customer issues and requests submitted by telephone, email, or any other relevant service channel (i.e. Social Media)


• Investigate and resolve customer issues and resolve issues quickly and patiently, including assistance of customers who may have received faulty systems or received an unfavourable service previously.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

Skills & Qualifications:

• High level of verbal and written communication skills


• PC Literacy with knowledge of MS Office Applications


• Proven track record in customer services


• Fluent in verbal and written English

Previous Experience

• Customer Service – contact centre experience preferable


• Experience working on a technical helpdesk would be advantageous


• Background in a ‘Customer First ‘environment

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.