Customer Service Executive

Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday..

Key Responsibilities and Tasks

* Client, Customer, and Carrier Interactions

* Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager).

* Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests.

* Escalate complex or sensitive issues to the Account Manager.

* Maintain accurate communication records and provide timely updates to clients and customers.

* Liaise directly with carriers to assist with client or customer delivery queries.

* Uphold Company standards of professionalism in every client and customer interaction.

Account Management Support

* Support Account Managers by handling day-to-day administrative requests and updates.

* Ensure client requirements are processed accurately and within agreed timeframes.

* Assist in preparing and maintaining job briefs, job bags, and supporting documentation.

* Keep Account Managers informed of client feedback, issues, or service concerns.

* Administration and Order Support

* Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags.

Requirements

* Customer Service experience within an office environment

* Available immediately

* Excellent computer skills

* Organised

* Can do attitude
Only candidates based in UK and eligible to work in UK are allowed