Customer Service Executive

Are you a customer-focused professional who enjoys building relationships, solving problems and making a real difference to the customer experience?

We are working with a successful, growing family-owned business based in Bingham who are looking for a Customer Service Executive to join their friendly and supportive team.

This is a fantastic opportunity for someone who enjoys a varied role, takes ownership of customer queries and wants to become a valued member of a close-knit team.

The Role

As a Customer Service Executive, you will be the first point of contact for customers, providing a professional and friendly service from initial enquiry through to order completion and aftersales support.

You will work closely with customers, warehouse, logistics and sales teams to ensure orders are processed smoothly, issues are resolved quickly and customers receive an excellent experience.

No two days will be the same, and you will have the opportunity to build strong relationships while developing your knowledge within a growing business.

Key Responsibilities

* Handle customer enquiries via telephone and email, providing a friendly and professional service.

* Process customer orders, quotations, invoices and dispatch enquiries accurately.

* Manage delivery queries, including late deliveries, failed deliveries, damaged goods and returns.

* Liaise with courier companies to resolve issues and ensure deliveries are completed successfully.

* Raise and monitor courier claims through to resolution.

* Keep customers updated throughout the process and provide regular communication.

* Work closely with warehouse, logistics and sales teams to ensure smooth daily operations.

* Maintain accurate customer records and update internal systems.

* Support with general administration and continuous improvement activities.

* Take ownership of customer issues and find effective solutions.

About You

We are looking for someone who:

* Has previous experience within customer service, administration or a customer-focused role.

* Is confident communicating with customers over the phone and via email.

* Enjoys solving problems and taking ownership of queries.

* Has excellent attention to detail and strong organisational skills.

* Can manage a busy workload and prioritise effectively.

* Has strong IT skills and is comfortable learning new systems.

* Works well as part of a team but is also confident working independently.

* Takes pride in delivering a high-quality customer experience.

What’s On Offer

* Salary of £26,000 - £28,000 per annum

* 33 days holiday including bank holidays

* Free on-site gym facilities

* Free on-site parking

* Full training and ongoing support

* Opportunity to join a friendly, growing business where your contribution genuinely matters

If you are a proactive customer service professional looking for your next challenge within a supportive team environment, we would love to hear from you
Only candidates based in UK and eligible to work in UK are allowed