Customer Service Executive

About the client

Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service Executive.

The Customer Service Executive will be responsible for end-to-end control of all shipments coming into and out of the Road freight depot.

What’s on offer for the Customer Service Executive

• Free parking
• 25 days holidays (plus bank holidays)

Duties & Responsibilities

The Customer Service Executive will have a number of duties, including:

• Manifest daily export trailers and send related pre-advice
• Update collection and delivery status in a timely manner.
• Responsible for web bookings.
• Monitor, chase and process all POD ensuring timely updating of internal system.
• Chase delivery agents for all outstanding POD.
• Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments.
• Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email

Skills & Experience

• Excellent customer service
• Deadline focused.
• Flexible, adaptable and quick to learn.
• Ability to work on own initiative.
• Excellent communication skills.
• Detail focused.
• Must be able to work well under pressure.

If you are interested in the Customer Service Executive position, please contact the office and request for Charlie