Customer Service Executive

We are seeking a Customer Service Executive who will provide exceptional customer service and handle customer inquiries for our retail department.

Client Details

Customer Service Executive, Slough: The employer is a well-established retail firm, boasting a team of over 1000 dedicated individuals. With a solid reputation in the market, they continually strive for operational excellence and a high level of customer satisfaction.

Description

Customer Service Executive, Slough:

• Address customer inquiries and complaints via phone, email or social media
• Provide product information and assist customers with their purchases
• Track customer interactions and transactions, recording details of inquiries, complaints, or comments
• Communicate with the team to ensure customer satisfaction
• Stay up-to-date with new products and features in the retail industry
• Follow communication procedures, guidelines and scripts
• Generate sales leads
• Provide feedback on the efficiency of the customer service process

Profile

Customer Service Executive, Slough:

A successful Customer Service Executive should have:

• Strong phone contact handling skills and active listening abilities
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• A good understanding of retail industry trends and customer service practices

Job Offer

• A competitive salary ranging between £23000 and £28000 per annum
• A positive and engaging work environment
• Opportunities for professional growth within the retail industry
• Comprehensive training and support
• Being part of a motivated and friendly customer service team

This is an excellent opportunity to join a thriving team in the retail industry. We encourage all qualified candidates to apply for the role of Customer Service Executive.