Customer service executive fixed term 12 months

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.

A key focus of the role is developing strong working relationships with customers and internal support functions.

Your new role:

• Be the primary day-to-day interface for assigned account partners in the UK


• Carry out contract reviews on orders/schedules and process them within SAP


• Progress and expedite orders as requested.Process requests for quotations


• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary


• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.


• Review, action, and issue all relevant order-related reports


• Follow TESOG policies and procedures


• Proactively perform quote follow-up activities

Your ideal background:

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies