Customer Service Executive Insurance

Job Title: Customer Service Executive (Insurance)

Location: Warrington

Salary: Up to £40,000

Hours: 37.5 hours per week, Monday to Friday

Benefits

• 22 days' annual leave plus bank holidays
• Company pension scheme
• Discounted gym membership
• Cycle-to-work scheme
• Technology benefit scheme
• Flu vaccination vouchers
• Free eye tests
• Staff referral bonus scheme
• Regular social and fundraising events, including an annual summer party

Role Overview

We're working with a well-established organisation in the Warrington area to recruit an experienced Insurance Executive. This is a fantastic opportunity for someone with a background in personal lines insurance to join a supportive and energetic team, where client service and professional growth are key priorities.

Key Responsibilities

• Manage and service an existing client base, delivering high-quality insurance support
• Identify and convert new business opportunities while maintaining exceptional customer service standards
• Support the wider team in meeting call handling performance targets
• Generate future-dated leads to increase sales and maximise revenue potential
• Assist in the renewal of client policies and ensure all necessary information is gathered and processed
• Prepare and request relevant insurance documentation as required
• Carry out additional administrative or support tasks in line with business needs

What We Look For

• Previous experience in personal lines insurance - ideally motor and home
• A confident communicator who builds rapport quickly and naturally
• Sales and/or retention experience, with a results-driven mindset
• Takes pride in their work and thrives on achieving goals
• Eager to develop professionally and embrace continuous improvement
• Meticulous attention to detail and strong organisational skills
• A positive, can-do attitude with a problem-solving approach

Passionate about delivering outstanding service at every touchpoint