Customer Service Executive Polish Speaking

This Customer Service Executive (Polish Speaking) role offers an excellent opportunity for a motivated individual to provide high-quality support to customers in the Financial Services. Based in London, the role requires fluency in Polish and a commitment to delivering exceptional service.

Client Details

This London-based company operates within the Financial Services industry, providing an embedded financing platform for leading payment service providers. . As part of a medium-sized organization, the team is dedicated to maintaining high standards of service and support for its customers.

Description

• Communicate with business owners daily, answering inbound calls and addressing any questions they may have
• Monitor support and customer service inbox to consistently reach top service levels
• Work with various enterprise technology platforms and the company's proprietary solutions to process applications and respond to customer queries
• Handle complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.

Profile

• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
• Ability to build rapport and show empathy alongside strong listening and questioning skills.
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
• Able to remain calm under pressure and talk to customers in difficult situations
• Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
• 1-2 years experience in customer service, support or related field.
• Fluent in Polish and English

Desirable:

• Experience working in an FCA regulated business and understanding of regulatory requirements
• Previous experience with Hubspot/Aircall

Job Offer

• Award-Winning Workplace: recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club