Customer Service First Response Advisor

Join Our Team as a First Response Advisor!

Are you passionate about providing outstanding customer service in the legal sector? Do you enjoy being the first point of contact for clients seeking assistance? If so, we have an exciting opportunity for you! We are a dedicated legal firm offering expert advice on personal injury, housing disrepair, and conveyancing, with offices located in the vibrant citiy of Newcastle

Position: First Response Advisor
Location:Newcastle upon Tyne
Contract Type: Permanent

Why You'll Love Working With Us:

Dynamic Environment: Be part of a lively and professional team committed to helping clients every day!

Key Responsibilities:

• Act as the first point of contact for clients, providing exceptional service and support.
• Listen attentively to client inquiries and concerns, ensuring they feel valued and understood.
• Collect essential information to assess client needs and direct them to the appropriate legal team.
• Maintain accurate records of client interactions and follow up as needed.
• Collaborate with colleagues to ensure a seamless client experience.

What We're Looking For:

• Customer-Focused: You have a passion for helping others and a knack for creating positive experiences.
• Excellent Communicator: Your verbal and written communication skills are top-notch!
• Detail-Oriented: You pay attention to the little things that matter when it comes to client interactions.
• Team Player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
• Adaptable: You can handle a variety of inquiries and adjust to changing situations with ease.

What We Offer:

• A competitive salary and benefits package.
• A supportive and inclusive workplace culture.
• Opportunities for professional growth and development.
• The chance to make a real difference in people's lives every day!

If you are ready to take the next step in your career and join a team that values dedication, enthusiasm, and excellence, we want to hear from you!

How to Apply:
To apply, send us your CV and a cover letter detailing why you'd be a great fit for the First Response Advisor role. We can't wait to welcome you to our team!

Join us in making a difference and providing exceptional support to our clients!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all individuals, regardless of background.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.