Customer Service Gateline Assistant - Cheltenham Station

Customer Service Gateline Assistant - Cheltenham Station

Our Customer Service Gateline Assistants provide a first-class service to passengers while ensuring their safety at all times.

Location: Cheltenham Station
Contract: Immediate start, ongoing temporary role
Pay:

£13.45 per hour initially
£15.26 per hour after submission of 12 timesheetsHours:

Ad hoc shifts offered on a weekly basis
Varied 5 - 8-hour shifts between 05:45 and 19:00
Typically 1-2 shifts per week
Zero-hours contract

Please note: Due to the early start time of 05:AM, applicants must be local to Cheltenham or have access to reliable transport to arrive on time. This role would particularly suit someone seeking part-time, flexible work.

Key Responsibilities

Deliver excellent customer service to all passengers.
Manage passenger flow and queues through the station.
Check tickets and ensure passengers are travelling with a valid ticket.
Direct customers to the correct train and platform.
Operate ticket gates safely and effectively.
Support customers requiring additional assistance.
Report incidents and contribute to maintaining a safe station environment.
Identify ticket irregularities and refer them to Revenue Protection colleagues.
Provide a friendly, professional, and approachable presence within the station.

Requirements

Excellent verbal and written English skills.
Previous customer service experience.
Ability to pass a DBS check.
Willingness to adhere to Adecco Rail's Drug and Alcohol Policy.
Smart, professional appearance and commitment to uniform standards.
Physically fit and comfortable standing for extended periods throughout a shift.This is an excellent opportunity for a reliable and customer-focused individual looking for flexible, part-time work within the rail industry.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Only candidates based in UK and eligible to work in UK are allowed