Customer Service Lead

Customer Service Lead
From £29,200pa
Hybrid/Kings Hill, Kent

LASER Energy are looking for a dedicated individual with a customer-focused mindset to join their fast-paced team.

The Customer Service Lead will be accountable for building, managing and maintaining corporate customer relationships at a strategic level. Using excellent communication and relationship building skills, the successful candidate will have a thorough understanding of their customers’ requirements to deliver a first class customer experience whilst supporting the growth of the Energy Division.

In return we will offer you -
25 days holiday, plus bank holidays
Never work a birthday again! You receive an extra day off for it to enjoy however you wish!
Generous discount scheme, including gym and retail.
Life assurance cover
Health cash plan initiative
A culture of progression and development
Plus many more perks

Key duties -
Build and maintain solid working relationships with suppliers, working with suppliers and exploring all possible solutions to obtain the best outcome for the customer
Work closely with the Customer Service Manager to proactively highlight and identify service improvement opportunities for each customer sector to help grow our service offering
Understand your customer’s requirements and actively manage customer expectations whilst being proficient with the service deliverables for each of your customers in accordance with the customers SLA
Carry out service calls and face to face meetings in line with the communication strategy for your customers
Ensure all customers communications are logged in CRM system closely monitored through to resolution

What we need from you -
Strong experience of managing, building and maintaining customer relationships at operational and strategic level
Experience of increasing customer satisfaction and delivering against a Customer Service Level Agreement
Confident in coaching and supporting development of team members
Experience in recognising risks and opportunities when working with customers to retain and build a customer base
A understanding of the Energy industry is desirable

About LASER Energy
This role sits within LASER, our well-established and reputable brand, which forms part of the Energy & Carbon Division. Over the years, LASER have grown considerably in an organic nature and have a solid, established customer base in excess of 200 customers. Building on that base we are embarking on a growth journey with a focus on helping our customers decarbonise their estates and operations.

About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 25 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.