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Customer Service / Lead Generation Advisor

icon building Company : Confidential
icon briefcase Job Type : Full Time
icon geo-alt Shenley Church End, Buckinghamshire

Job Description - Customer Service / Lead Generation Advisor

Customer Service / Lead Generation Advisor
?? Office-based | Olney
?? Monday – Friday, 9:00 AM – 5:00 PM
?? 45-minute lunch break + 2 x 10-minute breaks
?? £12.21 per hour - £22,000 per annum

Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).

Key Responsibilities
  • Deliver excellent customer service on all calls
  • Make outbound calls to support lead generation efforts
  • Meet phone performance KPIs, including daily targets and call handling times
  • Ensure customers are treated fairly and receive consistent service
  • Build and maintain positive relationships with internal and external contacts
  • Escalate issues, errors, or backlogs to the line manager promptly
  • Support the line manager in achieving overall team goals
Knowledge & Skills Required
  • Minimum 1 year of experience in a call centre or customer service role (essential)
  • Strong organisational and prioritisation skills
  • Excellent attention to detail
  • Collaborative team player
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