Customer Service Leader

Retail Manager - Lead the Way at Cardiff Airport!

Contract - 38.5 hours per week, Full time, 5 days out of 7 between the hours of

0300-2300

Salary - Annual salary with a 12% Management Bonus
Benefits you'll enjoy:

Fantastic perks, including free parking, staff and travel discounts
Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance
Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts

Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Cardiff airport

Your

Responsibiliti

es:

As a Retail Manager, you will have a critical role in driving the success of our store. Your key

responsibiliti

es will include:

Inspiring and leading the team to deliver an exceptional customer service experience
Coaching and developing the team to achieve sales targets and uphold store standards
Collaborating with peers and Customer Service Leaders to ensure seamless operations
Maximizing department and category performance to optimize overall store success
Implementing strategies to enhance customer satisfaction and loyalty
What You Need:

To excel in this role, we are seeking candidates with the following qualifications and qualities:

Proven track record in successfully managing a team within a retail customer service and sales environment
Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
Strong customer focus and the ability to engage and influence both internal and external customers
S

elf-motivated,

passionate, enthusiastic, and a natural team leader
Excellent organizational and

problem-solvin

g skills to handle day-to-day store operations
Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your previous experience doesnt align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you dont miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
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