Customer Service Manager

Customer Service ManagerOverview

We are seeking a dynamic and engaging Customer Service Manager to join an aftersales Department in York. The successful candidate will play a crucial role in supporting a valued customer base and ensuring smooth aftersales operations. This role offers a competitive salary, along with additional perks and benefits.

Benefits

• Competitive salary of up to £35,000
• Additional Telephone Support Payment once trained
• Company Profit Share
• Generous 8.5% employer pension contribution
• Private Health Scheme (after 2 years’ service)
• 20 days holiday, rising to 25 after 5 years
• All public holidays off
• 10 day shutdown at Christmas (in addition to holiday allowance)

Responsibilities

• Act as the primary point of contact for customers in your region
• Provide technical advice and support on all products
• Book service and repair appointments, manage engineer scheduling via our service calendar and app software
• Manage customer projects from start to finish - including writing project specs
• Collaborate closely with internal teams and field engineers

Qualifications

• Proven customer care experience ideally within an manufacturing or engineering industry
• Confident communicator with excellent customer service skills
• Organised, able to manage projects and calendar schedules effectively

If you are a professional with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity to join a successful team and contribute to their continued success.

Customer Service ManagerOverview

We are seeking a dynamic and engaging Customer Service Manager to join an aftersales Department in York. The successful candidate will play a crucial role in supporting a valued customer base and ensuring smooth aftersales operations. This role offers a competitive salary, along with additional perks and benefits.

Benefits

• Competitive salary of up to £35,000
• Additional Telephone Support Payment once trained
• Company Profit Share
• Generous 8.5% employer pension contribution
• Private Health Scheme (after 2 years’ service)
• 20 days holiday, rising to 25 after 5 years
• All public holidays off
• 10 day shutdown at Christmas (in addition to holiday allowance)

Responsibilities

• Act as the primary point of contact for customers in your region
• Provide technical advice and support on all products
• Book service and repair appointments, manage engineer scheduling via our service calendar and app software
• Manage customer projects from start to finish - including writing project specs
• Collaborate closely with internal teams and field engineers

Qualifications

• Proven customer care experience ideally within an manufacturing or engineering industry
• Confident communicator with excellent customer service skills
• Organised, able to manage projects and calendar schedules effectively

If you are a professional with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity to join a successful team and contribute to their continued success.