Customer Service Manager

Are you a natural leader with a passion for delivering outstanding customer experiences? We are looking for a Customer Service Manager to join our team and play a pivotal role in driving service excellence, team performance, and sales success within a premium brand environment.

• Ensure a consistent, high-quality customer experience that reflects the values of our luxury brand.

• Handle escalations with professionalism and a solution-focused mindset.

• Lead, motivate, and support a dynamic customer service team to exceed performance targets.

• Set clear goals and expectations while fostering a collaborative team culture.

• Monitor KPIs, customer feedback, and sales performance to inform strategic decisions.

• Present clear reports to senior management and offer recommendations for improvement.

• Deliver and oversee regular training sessions to upskill team members.

• Identify development opportunities and create tailored growth plans for team members.

• Manage day-to-day operations to ensure smooth customer service workflows.

• Implement and optimize processes to improve efficiency and service delivery.

• Drive service-led sales and understand how customer experience links to commercial outcomes.

• Collaborate with sales teams to ensure alignment in delivering customer satisfaction and meeting targets.

• Proven experience in a Team Leader or Assistant Manager role within a product sales environment.

• Exceptional communication and organizational skills.

• Solid understanding of the sales process and its connection to customer service.

• A natural passion for luxury products and the ability to lead by example.

• Committed to delivering a customer-first approach, with a focus on quality and care.

• Competitive salary with performance-based bonus structure.

• A supportive team and a positive working environment.

• Opportunities for personal and professional growth within a respected brand.