Customer Service Manager

We are seeking a Customer Service Manager to join a thriving business support department. The ideal candidate should be able to manage customer relations effectively, ensuring high levels of customer satisfaction in their London office.

Client Details

Our client is a renewable energy organisation based in London, recognised for delivering outstanding customer service. They take pride in providing a welcoming and inclusive environment, making it a wonderful place to grow your career.

Description

As Customer Service Manager, you will;

• Oversee customer service operations, ensuring customer satisfaction.
• Design and implement effective customer service policies and standards.
• Handle and resolve complex customer complaints and queries.
• Train and motivate customer service team members.
• Identify and implement strategies to improve quality of service.
• Collaborate with other departments to ensure efficient service delivery.
• Monitor and report on customer service performance.

Profile

A successful Customer Service Manager should have:

• Interest or experience in the renewable energy sector.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in using customer service software and databases.
• A customer-oriented approach with a knack for problem-solving.
• A solid understanding of energy services.

Job Offer

• A competitive salary ranging between £32,000 - £42,000 per annum.
• Hybrid Model is flexibl
• Generous holiday leave package.
• A supportive and inclusive company culture in Central London office.
• Opportunities for professional development and career progression in the renewable energy industry.

If you are passionate about customer service and looking to make a significant impact within a large organisation in London, then we would love to hear from you. Apply today to take the next step in your career as a Customer Service Manager.