Customer Service Manager

• Customer Service Manager
• Global Manufacturing Business
• £60,000 - £65,000
• Lead a strong CS & Order Management function
• Lead a new system implementation & process improvement

Client Details

Our client are a growing manufacturing business with a strong presence in the North East as well as globally. This is an exciting role and great time to join the business as they embark on a journey of growth.

The Customer Service Manager will lead the Customer Service & Order Management teams, along with process improvement and systems / channel implementation projects

Description

• Lead, motivate and inspire the Customer Service & Order Management function responsible for delivering world class service to global B2B customers
• Create process standardisation across UK & International sites to allow a consistent and efficient approach to delivering a great customer journey
• Identify and drive ways to improve the customer supply chain from order processing through to delivery
• Reduce manual order processing through automation and implementation of new process, procedures and channels
• Work closely with production and planning to understand upcoming challenges, customer demand and best manage customer orders
• Create a proactive culture of working with customers, informing customers of potential changes and amendments to their orders
• Through regular review, identify ways to improve the end to end customer journey through process mapping and continuous improvement activities that will increase customer satisfaction and efficiency
• Work with ERP & EDI systems to maximise outputs and efficiency to support CS
• Work with in house and 3rd party logistics providers to ensure dispatch plan is effective and in line with customer expectations

Profile

• Experience in leadership role focused of customer service / order management
• Experience within a manufacturing or supply focused business
• Experience working with or implementing ERP systems
• Strong people leader and motivator
• Ability to drive process and continuous improvement activities
• Understanding of end to end order management
• Extensive stakeholder management experience

Job Offer

The role of Customer Service Manager will join a market leading manufacturer on their site in the North East.

The role offers a salary of £60,000 - £65,000 plus exceptional benefits including generous car allowance & private medical insurance. Further benefits will be disclosed upon application.

With great links and easy commute, candidates across the NE are encouraged to apply