Customer Service Manager

An exciting opportunity has arisen for a dedicated and solutions-driven Customer Service Manager in the Maidstone area. This role is ideal for someone who has previous experience working within a team and has experience hitting targets.

Client Details

Our client is a small-sized but highly respected entity. They pride themselves on delivering exceptional customer experiences and maintaining a strong reputation for quality and reliability.

Description

• Managing and developing the Customer Service department to ensure the highest levels of customer satisfaction.
• Implementing effective strategies to improve customer service standards.
• Handling and resolving escalated customer issues efficiently and professionally.
• Providing regular performance feedback and coaching to the customer service team.
• Collaborating with other departments to ensure consistency in customer interactions.
• Monitoring and reporting on customer service performance metrics.
• Driving continuous improvement initiatives within the customer service team.
• Ensuring adherence to company policies and regulations.

Profile

A successful Customer Service Manager should have:

• Prior experience in a customer service manager role within the business services industry.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Ability to handle high pressure situations and make decisions in a timely manner.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving skills and ability to think on their feet.
• A customer-centric mindset and a passion for delivering exceptional customer experiences.

Job Offer

• The opportunity to work in a hybrid setup.
• Private medical benefits.
• A supportive and collaborative work culture.
• Opportunities for personal and professional development.