Customer Service Manager

Customer Services Manager

Annual Salary: £35k - £40k (dependent on experience and successful completion of training)

Location: Bradford, West Yorkshire

Job Type: Full-time

Reed is working with a leading manufacturing company based in Bradford. Our client is seeking a Customer Services Manager to work with their busy manufacturing teams. This role offers a great opportunity to shape the department for the future, grow within the role, and join our senior leadership team.

Day-to-day of the role:

• Act as the primary interface between the company and our customers, maintaining their reputation as a market leader
• Build and maintain relationships with key accounts, prioritising high-value strategic accounts and ensuring we are the preferred supplier for timber and sheet materials
• Manage and support the Customer Services Assistant in handling order processing, invoicing, and other administrative tasks
• Oversee credit control management, ensuring timely payments and assessing customer creditworthiness
• Solve customer problems by liaising with production and other teams to mediate disputes and resolve issues related to quality or order accuracy
• Manage operational and customer reports, providing regular analysis and updates to the Commercial Director
• Ensure compliance documentation is up-to-date and distributed as required
• Develop a strong understanding of our product offerings and transport capacities to improve service delivery
• Drive continuous improvement in customer service processes, potentially implementing new systems to enhance efficiency and customer experience

Required Skills & Qualifications:

• 10 years’ experience in customer services or a related field, preferably within the manufacturing industry
• Proven line management experience and ability to lead a team
• Strong problem-solving and analytical skills
• Excellent communication skills and proficiency in IT, including Microsoft Office, ERP Systems, and CRM
• Highly professional, commercially astute, and focused on profitability

Benefits:

• 27 days holiday plus 8 Bank Holidays per annum
• Death in Service Life Assurance
• Health Cover
• Company Sick Pay
• Up to 10% annual bonus (subject to scheme criteria)
• Free Parking
• Pension
• Comprehensive training opportunities