Customer Service Manager

A leading UK manufacturer of high-quality injection moulded components, serving a diverse range of industries across the UK and Europe. With a full turnkey service from design consultation to assembly, they combine cutting-edge machinery with a commitment to precision, efficiency and excellence. As part of their continued growth, they are seeking a Customer Service Manager to strengthen the team.

As Customer Service Manager you will be the key point of contact for clients, managing existing accounts and driving business development through strong relationships and strategic insight. You'll work with autonomy and purpose, ensuring customer satisfaction while being aware of project costs and profitability.

Key responsibilities for the Customer Service Manager -

• Manage and nurture existing customer accounts
• Identify and develop new business opportunities through relationship-building
• Provide exceptional customer service and support throughout the project lifecycle
• Collaborate with internal teams to ensure timely and cost-effective delivery
• Monitor and report on customer satisfaction and service performance
• Understand and manage project costs to ensure profitability

Ideally you will have the following skills & experience -

• Proven experience in account management & customer service within manufacturing or engineering
• Strong business development mindset
• Excellent communication and interpersonal skills
• Commercially aware with a good understanding of project costing
• Self-motivated, customer-focused, and able to work independently

On offer for this Customer Service Manager role -

• Office-based in the central Bedfordshire area
• Salary of £35-45k
• Opportunities to develop your career into a group-leadership level
• 25 days annual leave + bank holidays

If you enjoy autonomy in your role with real opportunities to make an impact then please Apply!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.