Customer Service Manager

This permanent Customer Services role in the retail industry requires a proactive individual to manage customer interactions and ensure high service standards. Based in Corsham, you'll play a key role in maintaining satisfaction and fostering customer loyalty.

Client Details

This opportunity is with a medium-sized organisation within the retail industry that values customer satisfaction and service excellence. They are committed to providing high-quality products and experiences to their customers.

Description

• Respond promptly to customer enquiries via phone, email, or in person.
• Resolve customer complaints effectively while maintaining a positive rapport.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information about products and services to customers.
• Collaborate with internal teams to ensure smooth service delivery.
• Monitor and follow up on customer feedback to improve service quality.
• Assist in training new team members in customer service procedures.
• Stay updated on company policies, products, and services to better assist customers.

Profile

A successful Customer Services professional should have:

• Experience in customer-facing roles, preferably within the retail sector.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to multitask efficiently.
• Proficiency in using customer management systems or similar tools.
• A positive and customer-focused attitude.

Job Offer

• A competitive salary of £32,000 - £40,000 per annum.
• Time off in lieu (TOIL) to support work-life balance.
• A permanent position within a small/medium-sized luxury organisation which is part of a larger group.
• An opportunity to grow within the retail industry.
• A supportive and customer-focused work environment in Corsham.

If you're passionate about delivering excellent service and want to make a difference in the retail industry, we encourage you to apply for this exciting opportunity in Corsham.