Customer Service Manager

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of £30,000 to £35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction
• Manage escalated customer concerns, ensuring timely and effective resolution
• Design and refine customer service policies and workflows to boost efficiency and service quality
• Monitor key metrics and customer feedback to identify trends and areas for improvement
• Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

• 3–5 years in customer service with experience managing teams
• Strong leadership, communication, and problem-solving abilities
• Familiarity with customer service platforms such as Zendesk
• Experience engaging directly with customers through multiple channels

Benefits:

• Performance-based bonus scheme
• Employee discounts
• Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion.