Customer Service Manager

Customer Service Manager / Office Manager - Poole, Dorset

£30,000 - £35,000 DOE | Full-Time | Permanent

Do you thrive on delivering exceptional customer service and building lasting B2B relationships?

If you're passionate about putting customers first and enjoy a varied role where no two days are the same, we'd love to hear from you.

TeamJobs is recruiting on behalf of a well-established client in Poole for a Customer Service Manager / Office Manager. This is a fantastic opportunity to join a friendly, collaborative business where you'll play a key role in delivering outstanding service to valued business customers while helping to keep the office running smoothly.

What's in it for you?

£30,000 - £35,000 DOE

Monday to Friday, full-time hours

22 days holiday plus bank holidays

Early finish on Fridays during the summer

£1,000 annual clothing allowance

Regular team socials including sailing, paddleboarding, BBQs and birthday lunches

Supportive and welcoming team environment

The Role

As the first point of contact for B2B customers, you'll be responsible for delivering a professional and efficient customer experience, building strong relationships, and ensuring every query is handled with care. Alongside your customer service responsibilities, you'll also oversee the day-to-day running of the office.

Customer Service Responsibilities

Build and maintain strong relationships with B2B customers, providing exceptional service at every opportunity

Respond promptly to customer enquiries and resolve issues efficiently

Manage queries relating to faulty garments, working towards positive outcomes for both the customer and the business

Work closely with the sales and marketing teams to support customer engagement

Maintain accurate customer records using the CRM system

Ensure customers receive a seamless and professional experience from enquiry through to resolution

Office Management Responsibilities

Oversee the smooth day-to-day running of the office

Coordinate internal meetings and manage schedules

Order and manage office supplies

Organise company events including birthdays, Christmas celebrations and team socials

About You

We're looking for someone who genuinely enjoys helping customers and takes pride in delivering an outstanding service.

You'll ideally have:

Previous experience in a customer service role, ideally within a B2B environment

Excellent communication and relationship-building skills

Experience using Sage 200

Strong organisational skills with the ability to prioritise a varied workload

Good working knowledge of Microsoft Office

A proactive approach and a willingness to support the wider team

If you're looking for a customer-focused role within a friendly company that values its people, we'd love to hear from you.

Apply today or contact the TeamJobs for more information.

TJCOM
Only candidates based in UK and eligible to work in UK are allowed