Customer Service Manager

Ready to take the next step in your Customer Service Manager career, leading a team and helping people reach their full potential?

Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Service Manager. You'll lead a team of Customer Claims Handlers, helping them deliver great customer service while achieving their performance targets and maintaining high standards.

With a salary of up to £40,000 and an excellent benefits package, this role offers the chance to make a real difference to your team, develop your leadership skills and play an important part in the continued success of the business.

What will you be doing as a Customer Service Manager?

Leading and motivating a team of Customer Claims Handlers, helping them perform at their best
Monitoring team performance, ensuring targets are met and high standards of customer service are maintained
Managing workloads and caseloads
Coaching team members through regular one-to-ones, feedback and performance reviews
Supporting the team with complex queries, complaints and escalated customer issues
Checking calls, correspondence and case files to ensure quality and compliance standards are met
Identifying opportunities to improve processes and the customer experience
Working with other departments to support training, recruitment, onboarding and the ongoing development of your team
What's in it for you?

A salary of £35,000 to £40,000, depending on experience
23 days' holiday plus bank holidays, increasing over time to 30 days
An extra day off for your birthday
The option to buy additional holidays
Private healthcare after one year's service
Pension scheme
Life insurance worth three times your annual salary
Bonus scheme
Long-service awards
Perkbox rewards scheme
Company events
Free on-site parking
Wellbeing programme
Rewards for suggestions that help improve the business
Why would you join this company?
You'll be joining a successful and expanding business where customer care, quality and compliance are important. As Customer Service Manager, you'll have the opportunity to shape the performance of your team, develop individuals and help improve the service customers receive.

It's a hands-on leadership role where you'll be able to make a visible contribution, working closely with the Head of Operations and colleagues across the wider business.

What we're looking for
What's essential:

Previous experience leading a team within a customer service, claims or contact centre environment
Experience motivating a team to achieve KPIs, service levels and quality targets
Experience handling customer complaints and escalations
Experience coaching team members and managing performance
Confident using Word, Excel and OutlookWhat's helpful but not essential:

Experience in a legal, financial services or claims environment
An understanding of SRA regulatory requirements and/or FCA Consumer Duty
Experience using ProClaim or similar case management systems
The Essentials
Salary: £35,000 to £40,000
Hours: 9am-5pm Monday to Friday (30 minutes lunch)
Location: Blackburn town centre
Job type: Permanent

To Apply
If you're an experienced customer service team manager who enjoys developing people, driving performance and ensuring customers receive the best possible service, we'd love to hear from you.

Send your CV today!

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database
Only candidates based in UK and eligible to work in UK are allowed