Customer Service Manager

Customer Service Manager - DXE

An exciting new

Customer Service Manager

opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.
Key responsibilities
Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits
Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements
Liaise with Account Managers and General Managers to improve overall customer service satisfaction
Handle and resolve calls from Customer Service Advisors via internal teams and processes
Be a role model for delivering great service with a confident approach to talking to customers and colleagues
Additional information on this role
This role is about communicating effectively, being proactive and having energy to get the job done! We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.
Benefits:
Competitive Rates of Pay
Holidays: 25 days + bank holidays
Pension, Life Assurance and other additional benefits
Excellent opportunities for career progression and more!!

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