Customer Service Manager

Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.

As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business. Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.

The Role:

• Managing a customer service team
• Resolving new and existing customer issues quickly and efficiently •
• Supporting new customers through the learning curve of being employed through an Umbrella company
• Nurturing existing customer relationships by providing an inspirational level of customer service
• To ensure compliance processes are followed at all times
• Taking inbound call queries and supporting the team managing an email inbox

The Person:

• A positive can do attitude, being punctual and reliable
• Ability and commitment to deliver high levels of customer service
• Resilience and the ability to cope with difficult conversations
• Ability to communicate clearly to clients, contractors and colleagues
• Ability to work effectively in a team
• Ability to remain calm and professional in a pressurised customer service environment
• Manager your own time to deal with multiple tasks effectively