Customer Service Manager

• Customer Service Manager
• £40,000 - £50,000
• Sheffield Area

Client Details

Page Group are working with a key client who are looking to appoint a new Customer Service Manager to join them at their Sheffield based offices

Description

• Direct leadership and management of Customer Service team (6fte) responsible for managing customer journey from quotation through to after-sales
• Conduct regular reviews of SOP's to identify areas for improvement that will reduce time, cost or improve service levels
• Create and Implement KPI's across the team
• Take ownership of customer issues with a view to resolve as soon as possible
• Work collaboratively with other areas including Production, supply chain, distribution and sales
• Manage and allocate workload across the team to ensure orders are processed within agreed timescales
• Create and present reports on CS performance

Profile

• Experience in a similar Customer Service Management role
• Strong people manager
• Understanding of a customer supply chain
• Stakeholder management across varying levels

Job Offer

The Customer Service Manager role will join a leading business based in Sheffield, just off the M1.

The role offers a salary of £40,000 - £50,000 plus benefits