Customer Service Manager

Job DescriptionCustomer Care Manager - High end residential Location: LondonType: Full-TimeSalary: £55,000 - £60,000 based on experienceMy client is a leading property development firm known for our commitment to excellence and innovation in the real estate industry. They are seeking a dedicated and experienced Customer Care Manager to join the dynamic team and ensure their clients receive exceptional service throughout their property journey.Role Overview:The Customer Care Manager will play a crucial role in managing the relationship between our clients and the company. This role involves ensuring high levels of customer satisfaction by addressing client inquiries, resolving issues, and providing support throughout the property purchase and ownership process.Key Responsibilities:Act as the primary point of contact for customers, addressing their needs and concerns promptly and professionally.Manage and resolve customer complaints and issues efficiently to maintain high levels of customer satisfaction.Coordinate with various internal departments (e.g., sales, construction, finance) to ensure customer issues are addressed effectively.Develop and implement customer care policies and procedures to enhance service quality.Maintain detailed and accurate records of customer interactions and follow-up actions.Monitor customer feedback and generate reports to identify areas for improvement.Train and mentor customer care team members to ensure a high standard of service.Organize and conduct customer satisfaction surveys and analyze results to inform service improvements.Stay updated with industry trends and best practices in customer care.Qualifications:Bachelor's degree in Business Administration, Real Estate, or related field.Minimum of 5 years of experience in customer care, preferably within the property development or real estate industry.Proven track record of managing customer relationships and resolving complex issues.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Proficiency in customer relationship management (CRM) software.Ability to work effectively under pressure and handle multiple tasks simultaneously.Leadership experience with the ability to train and motivate team members.Benefits:Competitive salary and performance-based bonuses.Health, dental, and vision insurance.Pension plan with company matchingProfessional development opportunities.Friendly and collaborative work environment.Flexible working hours and potential for remote work.