Customer Service Manager

Customer Service Executive

Location: Pershore
Department:Customer Service
Reports to: Development Manager

About Us:
My cleint is dedicated to providing exceptional customer experiences. They pride themselves on maintaining high standards and ensuring customers' needs are met with efficiency and care.

Purpose:
To develop and maintain an easy and enjoyable customer experience.

Key Responsibilities:

Customer Service:
- Act as the primary contact for inbound calls, addressing customer requests with a positive and proactive approach.
- Assist customers by answering calls, recording incoming enquiries, and providing support.
- Handle sales order and invoice processing.
- Manage customer support tasks, including handling queries, and processing document and sample requests.

Compliance Support:
- Maintain BRC standards, ensuring all product specification sheets and related documents are current.
- Keep the supplier database updated and ensure supplier self-audits are accurate and up-to-date.

Bookkeeping:
- Perform purchase invoicing and manage customer statements.
- Oversee credit control to ensure smooth financial transactions.

What We Offer:
- A supportive and dynamic work environment.
- Opportunities for professional growth and development.
- Competitive salary

Qualifications:
- Excellent communication and customer service skills.
- Strong organisational abilities and attention to detail.
- Familiarity with BRC standards and bookkeeping is advantageous but not essential