Customer Service Manager (Apply in minutes)

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a Store Manager, working with your team to create the Starbucks Experience for our customers with high quality service, beverages, and products.

You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What to expect

You’ll have previous experience of leading a team in a customer facing role. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll understand your market, getting to know the competition and can identify opportunities to drive store profitability and your business forward.

The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
● Executing the store operations through your team to ensure opening, close and weekends are covered by yourself and your team of partners
● Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
● Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs
● Cascading and rolling out of new initiatives to enable operational excellence and drive business results
● Supporting the growth of your partners through performance and development, coaching, and developing your team and building positive relationships to understand partner challenges, needs and aspirations
● Setting challenging and realistic goals to drive engagement and improve partner performance

Given the nature of our stores, our working hours could include early mornings, evenings, and weekends.

What we offer
● 28 days holiday a year (including Bank Holidays)
● Free drinks and discounted food when you’re on shift, including £1 food items
● A free bag of coffee each month and a 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
● Third party discounts including 10% in Southern Co-op food stores
● Life insurance
● Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
● Career progression because here we actively promote internally

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding.