Customer Service Manager - Temp to Perm

Client and Staff Liaison Manager

• Annual Salary: £35,000 - £40,000
• Location: Chipping Sodbury, Bristol
• Job Type: Full-time, Office based

Join a growing company specialising in Survey & Valuation work as a Client and Staff Liaison Manager. This role is perfect for professionals with experience in Call Centre Management, Team Leadership, or similar roles within Lending, Estate Agency, or Surveying sectors. It offers the authority and autonomy to create processes and maximise team performance.

Day-to-day of the role:

• Oversee the Client Services Team and Manager.
• Manage the onboarding of new clients.
• Collaborate with the Client Services Manager to improve structures and processes, enhancing productivity.
• Work closely with stakeholders and clients to ensure service levels are maintained and adhered to.
• Manage performance review systems, provide feedback, address performance issues, and support managers in measuring their team's performance.
• Plan and implement training programmes, assess employee needs, and ensure ongoing professional development.
• Perform ad hoc duties to assist and support the Operations Director.

Required Skills & Qualifications

• Minimum of 3 years’ experience leading or managing people within a small to medium-sized business.
• Excellent knowledge of the MS Office suite.
• Strong communication skills.
• High attention to detail, particularly in maintaining records, policies, and compliance documents.
• Background in Housing, Surveying, or similar fields is desirable.
• Previous HR experience is a plus.
• Good national geographical knowledge is beneficial.

Benefits

• Competitive salary with 25 days holiday plus the opportunity to buy and sell up to 3 additional days.
• Exciting, fun, and relaxed working environment.
• Modern offices with onsite parking.
• Career development opportunities in a rapidly growing company.
• Regular social events.