Customer Service Manager Windows & Doors

Customer Service Manager

Windows & Doors
Job Title: Customer Service Manager

Windows & Doors

Industry Sector:

Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories,Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service

Location: Corby
Remuneration: Up to £45,000 + Circa 10% KPI related bonus
Benefits: Comprehensive benefits package

The role of the Customer Service Manager

Windows & Doors will involve:
Customer Service Manager position dealing with

a high end range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers
Managing a team of 14 order processors & customer service co-ordinators
Manage the running of inbound & outbound activity; returns, complaints handling, reporting and quality checking
Responsible for coaching & developing the team; setting KPIs and driving improvement
Ensure the delivery of exceptional customer service from across the department
Assess and manage any service escalations as required
The ideal applicant will be a Customer Service Manager

Windows & Doors with:
Must have customer service experience, managing a team
Must have experience within the windows & doors sector
Must be confident in dealing with customers over the phone
Commercially minded
Excellent presentation skills & time management
Resilient & hard working personality
Excellent communication skills both written and verbal
Self-driven, results orientated with ability to multi task
Robust, positive outlook and team player
IT literate
Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within:

Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories,Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows

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