Customer Service Officer

Customer Service Officer

£24,000 - £28,000 DOE

Full-time, 37.5 hours per week

Oldbury

Hybrid Working, 3 days in Oldbury HQ each week

Role Purpose

Deliver high-quality, professional customer service. Resolve enquiries efficiently, aiming for first-time resolution, and support continuous service improvement.

Key Responsibilities

• Handle customer enquiries via phone, email, chat, and in person.
• Accurately log all interactions and conduct satisfaction surveys.
• Use feedback to tailor services and support improvements.
• Collaborate with internal teams to ensure timely service delivery.
• Uphold equality, data protection, and health & safety standards.

Essential Skills & Experience

• GCSEs (or equivalent) including English and Maths.
• Frontline customer service experience.
• Strong communication and interpersonal skills.
• Customer-focused with adaptable service delivery.
• Proficient in Microsoft 365 and IT systems.
• Able to work under pressure and meet deadlines.
• Team-oriented and flexible.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.