Customer Service Officer

Customer Service Officer

Talent Pool Creation for Western Sydney Nepean Blue Mountains, South West Sydney and Sydney, South Eastern Sydney, Northern Sydney Districts
Grade 1/2 - $78,000 - $84,799 p.a. + superannuation and annual leave loading
35-hour week and flex leave

Western Sydney Nepean Blue Mountains District – Office locations – Parramatta, Blacktown, Mt Druitt, St Marys, Penrith, Faulconbridge, Windsor

South West Sydney District – Office locations – Bankstown, Campbelltown, Fairfield, Liverpool, Mittagong

Sydney, South Eastern Sydney, Northern Sydney District – Office locations – Ashfield, Chatswood, Hurstville, Strawberry Hills

Your role

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.

You will have a strong customer service background, attention to detail and a high level of organisational skills.

The Customer Service Officer (CSO) is responsible for the following:

• Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.


• Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.


• Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.


• Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

What we’re looking for

• Customer service experience both in person and over the phone.


• Ability to organise work and prioritise workload in a busy work environment.


• A positive attitude and ability to work independently and collaboratively.


• Proficient in Word, Outlook and Excel.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014


• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.

• Flexible, autonomous work environment.

• Competitive pay and conditions.

• Training and development opportunities to build and maintain capabilities.

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 2 pages) addressing the 2 target questions below also explaining your interest in this role, including your motivation to work in Customer Service

1. Tell us about a time you have provided high quality customer service to clients on the telephone or in person.

2. Please give an example of your experience managing multiple administrative tasks with competing deadlines. How do you prioritise your tasks?

Applications close - 11:59pm, Sunday, 9 August 2026.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager

Western Sydney Nepean Blue Mountains - Tanya Higgins [email protected] or 0438 689 856

South West Sydney – Catherine Shrestha [email protected] or 0483 005 640

Sydney, South Eastern Sydney, Northern Sydney – Renee Birchall [email protected] or 0423 027 361

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.