Customer Service Officer

The Staffing Network is a labour provider across the UK, and we are working in a partnership with a market leading company who are looking for a Customer Service Officer
Monday to Friday - Start time range between 08:00am and 09:00am to 17:00-18:00Required to work 1 weekend in 3
Pay rate: £11.44 p/h
The role involves:
Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner
Provide excellent customer service by answering customer inquiries and resolving issues promptly and efficiently.
Ensures transactions are completed in line with departmental KPIs.
Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.
Knowledge the customer orders & process the orders accordingly.
Liaise with the customer regarding collections dates & times.
Advise the customer regarding any shortages or discrepancies when the order is input on the system.
Book Transport on behalf of the customer if is required.
Process returns / rejections.
Handle a high volume of incoming calls and emails from customers.
Analyse customer needs and recommend appropriate products or services.
Maintain accurate and detailed records of customer interactions and transactions.
Experience:
Previous experience in similar role is preferred.
Strong communication skills, both verbal and written.
Strong IT knowledge
Excellent problem-solving skills
Ability to handle difficult or irate customers with professionalism and empathy.
Proficient in using computer systems and software applications.
Benefits:
Canteen
Company pension
Cycle to work scheme
Free parking
On-site parking
Schedule:
10-hour shift
12-hour shift
Day shift
Weekend availability
Please note that this position requires availability to work flexible hours, and weekends.

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