Customer Service Operator

Title: Customer Service Advisor

Location: Hertfordshire
Salary: Competitive + Benefits
Job Type: Full-Time | Permanent & Temporary Opportunities
Start Date: ASAP

Do you have a passion for helping people and providing excellent service? We’re looking for a friendly and proactive Customer Service Advisors to join our client and deliver outstanding support to customers.

Your Role:

As a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries, resolving issues, and ensuring a positive experience at every interaction.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries via phone, email, and live chat
• Resolve customer issues and complaints with empathy and efficiency
• Provide accurate information about products, services, and policies
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal teams to ensure swift resolution of queries
• Identify opportunities to improve the customer experience
• Support sales teams when needed

What We’re Looking For:

• Previous experience in customer service or a client-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a positive attitude
• Ability to remain calm and professional under pressure
• Good organisational skills and attention to detail
• Proficiency in Microsoft Office and CRM systems (preferred)
• A team player with a customer-first mindset

If this is what you’re looking for, please apply today!

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.