Customer Service Optical Advisor

Customer Service Optical Advisor

Monday - Friday: 8.30AM - 5.30PM - NO WEEKENDS

Annual Salary £26,500

People Solutions are currently recruiting for a Customer Service Optical Advisor to join our well-established client based in GREATER MANCHESTER on a full-time permanent basis.

This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

Benefits

• No weekends or evening work
• Friendly and progressive team
• Birthday off work
• Free eye test and products for you and family member
• On site free parking

Day to Day Duties

• Respond to customer enquiries via phone, email, and chat promptly and professionally to ensure high quality customer service.
• Efficiently and effectively resolve customer issues and complaints, escalating to the appropriate department or person as needed to maintain high levels of customer satisfaction.
• Ensure patient lists are updated, and customer happiness surveys are carried out accurately and promptly in line with monthly targets.
• Assure all confirmed clinics remain at the minimum quantity levels at all times.
• Carry out Optical data checks and process orders, identifying and rectifying any errors to ensure accurate data collection, input, and monitoring.
• Submit claims to the NHS in a timely manner to make sure payment is received promptly and accurately.
• Maintain customer records and update home account information to ensure our data is continuously correct.
• Carry out inductions to confirm new customers are onboarded effectively.
• Manage time effectively to ensure individual performance and targets are met.
• Communicate with Care Home Managers and staff to book and confirm visits, ensuring accurate data verification for optimal service delivery.
• Complete all connecting administrative tasks accurately to ensure clinics run smoothly.
• Follow up with customers and Care Home Managers to ensure their issues are resolved and continue to provide a high quality service they are happy with. Provide accurate information about our products and services, continuously acting as a positive ambassador for the company.

Essential Skills

• At least one year of optical experience required - this can be gained within a optical retail environment
• This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude.
• The Customer Care Administrator is also responsible for accurate data collection and input across multiple systems.

Desirable Experience

• Previous experience gained in a care home is desirable

Training

• Industry related training and ongoing support throughout

Apply

• If you are ready to take on this exciting opportunity, apply today by clicking the link below

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process